Our operation managers play an absolutely critical role at Newgent and is one of the primary contacts that your
building will have with our company. They are responsible for the transition of new clients into the portfolio in
addition to heading up vendor selection and negotiation. They are also an expert in the maintenance of all
building systems (fire safety, elevator, boiler, HVAC, façade, etc.). One of the main process is the Vendor
Relationship Management, the VRM.
The Office Manager ensures that
(1) Back-end systems stay on track.
(2) Documentations access are granted promptly.
(3) Customer service is always a priority.
(4) All incoming property-related concerns are routed immediately to the correct individual.